Product: Toys R Us Website Clear all filters (5 of 5 reviews match)
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Yesterday (08/10/17) I tried to purchase some backpacks online and it just wasn't working (availability, or even adding to the cart), so I called Customer service.On the first call the girl disconnected after a while (as she couldn't find out what the error was), the...
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2.5
Product
Toys R Us Website
I liked
  • Price
I didn't like
  • Incompetent representative
  • Website issues
  • Customer service
#1085857
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I called the 1-800 number and again the representative was pleseant and said they were having system maintenance (Saturday afternoon at 12:15 PM) - they couldn't see my order at all, they couldn't cancel it (or I would just go in-store and pick it up (I paid partially with gift cards that I wanted to use). He offered me $5 coupon code (order was $320). No way to fix my problem and only thing he could offer was $5 off on another order. Anyways, I am not the happiest of campers and if nothing else wanted Toys R us...
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Product
Toys R Us Website
#843349
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I called and canceled an order and was given a cancellation number, instead of canceling the order they " escalated" the order and shipped it out within two hours of me being given the cancellation number. Then the representative LIED" and stated he could not give me...
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Toys R Us Horton, Michigan
Product
Toys R Us Website
#594389
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It appears as if I am not alone in my recent Toys R Us online shopping trouble. I placed an order for 3 items to receive free shipping on my order. I received an email today stating that one of the items I had ordered (while listed as IN STOCK) online was unavailable....
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Product
Toys R Us Website
#368387
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Started by the site not accepting my membership # so I logged on via an email hyperlink. I placed six approved "ship to home" items in my cart, which amounted to almost $100. (Video games and controllers) Shipping was supposed to be free for purchases over $49 but the...
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Toys R Us New Boston, Michigan
Product
Toys R Us Website
#364892
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