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1.5
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Customer service
Delivery Service
2 comments

I made a purchase of several items at Toys R Us online on Black Friday. Before I have even received the last item, they are on sale this week for 30% off, until 12/13.

I called their customer service line, and they said I only had 7 days for price match (It's been 9) and in any case, they don't price match themselves. So my recourse is to go to the store and return the items for a full refund, and re-purchase them. What a hassle!

Instead of just giving me an adjustment of $21, they will make me use gas, waste my and their employees' time, and end up with the same result. One BIG difference- NEXT time I'm shopping for toys, I won't be shopping at Toys R Us!

Review about: Toys R Us Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $21.

Preferred solution: Price reduction.

I liked: Online shopping was easy.

I didn't like: Price match policy.

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Anonymous
Schenectady, New York, United States #926999

This is their policy. I had to wait to receive my items, take them to the store, return them and buy them again on sale. How *** is that?

Anonymous
to Chip Orange, California, United States #1035334

You want toe refund then you have to follow the rules. I understand like your friend you are only four years old, but they have rules and you cannot always get your way.

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