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Bought a Barbie Kitchen online, then went on sale for $20 cheaper a week later. Customer service didn't want to match their own lower price, so I had to go to the store to buy a new one at a lower price and return it right there with the higher price receipt.

What a waste of customer time. The customer service on the phone was useless.

I asked for the manager and she said none was available and that other agent will tell me the same thing; that they don't price match their own pricing. I am very disappointed about their services.

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I'll not buy anything from them anymore. Every other retailers price match, no question ask. The only reason retailers are tightening their return policy is corporate greed and in this case, bad customer service.


And people wonder why return policies are becoming tighter and tighter...

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