Not resolved

Replacement impossible!Toys R US has a program where you can get a replacement gift card if your card is lost, stolen, or in my case not placed in the bag at the checkout counter and then comming up MIA.

You have to mail the reciept to the TRU-SVC (ToysRUS Service Card Program). The address you have to mail the reciept has changed and nobody at customer service 1-800-Toysrus have a clue to what it is and they keep giving out the wrong addresses. Thus consumers get a relentless run around of paying for postage and envelopes and a sorry CSR that gives you another undeliverable address. They dont do anything about fixing the problem.

They leave it for you to do all the work. It is pointless to call the 1-800 number b/c their problem lies in lack of communication at the headcourters 1 Geoffrey Way, Wayne, NJ"Ž - (973) 617-3500"Ž. After looking at complaint websites such as I have found that this company is in trouble because of poor cusomer service. Please spread the word to all that this company has a bad track record for their gift cards.

Do not buy them!In addition, if any TRU CSR or Managers stumble accross this then this is a wake up call that the SVC Program is faulty and the department manager should be fired!

Review about: Toys R Us Manager.

Monetary Loss: $15.

Had an Experience with Toys R Us?

Write a review


Terms of Service
Post Comment
Holmestrand, Vestfold, Norway #173800

I believe that is called abusing the system "My husband" I can see why you left him. Even if he were being honest, if he is careless enough to lose, have the receipt stolen or not taken it when he bought it than he should be doing the extra work. I bet once you found out that your husband was infact 10 years old you divorced him.

Holmestrand, Vestfold, Norway #173799

It was my ex husband who wrote this and the reason they are not giving him the replacement is because he does this all the time. He claims he somehow lost the giftcard, gives the receipt(sometimes three or four times with the same receipt) and gets gift cards for nothing, then he mysteriously finds all the receipts and does not mention it.


wah wah wah, grow up.

You May Also Like

HearthSong  - THE WORST CUSTOMER SERVICE EVER HearthSong "We found an amazing seesaw for our twins for Easter from this company. Their aunt ordered it as a gift. She paid extra to have it shipped to us before..." Read more Toys R Us - Price match on a Transformers Generations Titans Return Titan Class 22 inch Action Figure - Fortress Maximus Toys R Us "@ToysRUs in 2846 MOUNTAINEER BOULEVARD CHARLESTON WV 25309 P: (304)744-8696 wont price match titans return fortress maximus which is regularly $149.99 but another toys r us had it priced for..." Read more Toys R Us - Humiliated customer Toys R Us " I was humiliated by the manager at Toy R Us Greece, NY location. I went to purchase Christmas items for needed children. I notice while in the..." Read more Toys R Us Price Match Scam Toys R Us "Bought some Disney infinity characters and got a price match from So I purchased more characters And again, they were featured cheaper 2 days later on ..." Read more Aliexpress - Customer service is horrible. Aliexpress "I ordered Par 56 led swimming pool lights. They started leaking within a few days of installation. The seller warranty is for 2 years. The seller does not respond to..." Read more Matrix home health agency shorts paychecks routinely Matrix Home Health "I am a RN with over 40 years experience and 25 in upper management including 12 years as founder and entrepreneurship. I was recruited by a fellow nurse, I worked..." Read more Cheapoair - DO NOT USE! ! ! Cheapoair "My husband is in Iraq. He gets to come home for 14 days out of a year. We booked flight, charged my card, and send email confirmation of booking number...." Read more Safeco Insurance - Safeco Claims the WORST EVER Safeco Insurance "On July 11th, 2017 we noticed that our hardwood floor in our kitchen and hall had erupted due to a water leak at the refrigerator. The continuous hardwood floor consists..." Read more