Replacement impossible! Toys R US has a program where you can get a replacement gift card if your card is lost, stolen, or in my case not placed in the bag at the checkout counter and then comming up MIA.
You have to mail the reciept to the TRU-SVC (ToysRUS Service Card Program). The address you have to mail the reciept has changed and nobody at customer service 1-800-Toysrus have a clue to what it is and they keep giving out the wrong addresses. Thus consumers get a relentless run around of paying for postage and envelopes and a sorry CSR that gives you another undeliverable address. They dont do anything about fixing the problem.
They leave it for you to do all the work. It is pointless to call the 1-800 number b/c their problem lies in lack of communication at the headcourters 1 Geoffrey Way, Wayne, NJ"Ž - (973) 617-3500"Ž. After looking at complaint websites such as consumeradvocate.com I have found that this company is in trouble because of poor cusomer service. Please spread the word to all that this company has a bad track record for their gift cards.
Do not buy them! In addition, if any TRU CSR or Managers stumble accross this then this is a wake up call that the SVC Program is faulty and the department manager should be fired!
Review about: Toys R Us Manager.
Monetary Loss: $15.