Yesterday (08/10/17) I tried to purchase some backpacks online and it just wasn't working (availability, or even adding to the cart), so I called Customer service. On the first call the girl disconnected after a while (as she couldn't find out what the error was), the second did place the orders correctly BUT after it she said she couldn't place another order because she was too much time in the call!
Well, I went online again and place the order myself (the website was seemingly working). For my surprise once I received the confirmation order email, my credit card was charged wrong! So I called again, and one more disappointment. They confirmed it was an error but couldn't issue the credit and asked me to call another time.
WHAT A PAIN to buy from this store!
I really tried, but after 5 FIVE attempts , and five fails I can help but be very disappointed with the brand. SHAME on TOYRUS.
Review about: Toys R Us Website.
Reason of review: Order processing issue.
Monetary Loss: $10.
Preferred solution: Let the company propose a solution.
I liked: Price.
I didn't like: Customer service, Incompetent representative, Ordering process, Website issues.