Not resolved
0 comments

I bought 2 Tabeo Tablet for my niece and nephew as Christmas presents.On Christmas Eve I attempted to set charge and set the tablets up but they wouldn't work so I called Toys R US customer service twice, gave all my personal information and was told that with a receipt they could be returned in the store.

I went to the Toys R US on Wednesday with intent to just exchange the items and was told they weren't in stock and they didn't know when they would be back in stock I then said well I just want to return them because the reviews for the tablets were horrible and there seemed to be a lot of the same complaints that the items will not charge. I was then told my a so called store manager that you cant return electronics that have been opened but common sense dictates that unless you open the items you won't know if they work or not. I then called the corporate phone # from the store and spoke to 4 different people with no results I was actually told by a so called supervisor that I should just go to other stores as if it's OK for customers to be completely inconvenienced by a business and it's totally by the book.

I spent over 2 hours in the store and an hour and a half speaking to someone in corporate about there policy again with no results, I then called the cops and filed a complaint and received a DC # and was told by an officer that he had the same problem because you doesn't know if the product doesn't work unless it's open Toys r us has the worst return policy and the absolute worst customer service I have ever experienced.I plan to file a complaint with the better business bureau and if necessary contact a lawyer about the service I received.

Review about: Toys R Us Manager.

Monetary Loss: $361.

Had an Experience with Toys R Us?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

World Tech Toys - Mini Orion  Defective out of the box World Tech Toys "Bought this item for my grandson from a gentleman who had received it as a gift. My daughter had found the man with a program she uses on her telephone...." Read more Toys R Us - Missing part on  Thomas and Friends, Shake Shake Bridge Toys R Us "I am residence of Thailand and regular customer to Toys R US in Thailand.On 22 Dec 2010, I visited one of Toy R US store in Beverly Center,Los Angeles, CA..." Read more Toys R Us - Total Screw Up Toys R Us "I placed an order online to pick up in store, was supposed to be ready in less than an hour. I was to receive an email informing that it..." Read more Toys R Us - Evenflo Exersaucer Review from Morgantown, Indiana Toys R Us "Ridiculous customer service. Found an item on their own website with a price much lower than item in store. They said they honor price matches. But this one was "too..." Read more Adventure RV - AVOID AdventureRV.net Adventure RV "If anyone is in the market for RV parts, I would STRONGLY DISCOURAGE you from dealing with AdventureRV.net. I recently had one of the worst customer encounters of my life..." Read more Mattress Firm - Great salesman, lousy mattresses Mattress Firm "Phil Hudson, the manager of the Plymouth, MA Mattress Firm, has been wonderful and solicitously professional, trying his best to get me not only a good deal but a good..." Read more Resella Pharmaceuticals - Fake company , please local police should arrest them Resella Pharmaceuticals "in july i bought 5x Calcium Hydroxyapatite Microsphere Gel with order number #2635 with track number UA377288431US and UA377288431US using usps, however my package never come until now, i try..." Read more Woofgang Bakery And Grooming Fleming Island - Poor Customer Service, Privacy Information Violation, Harrassment Woofgang Bakery And Grooming Fleming Island "I had purchased a harness from Woofgang Bakery on the 4th of September 2017 (few days prior to Hurricane Irma). My family and I were forced to evacuate Middleburg Florida..." Read more