Toys R Us - What good is gift card if item NOT AVAILABLE in store or online? No refund? RIP OFF!
My wife & i are expecting and registered at Toys r us....She wanted a dresser there and and a family member in oklahoma wanted to give it to us here in Texas.
the item was "Temporairly NOT AVAILABLE ONLINE"... So.. being reasonable people they bought a $325 gift card and sent it to us.. so we could go to a local store and get.
We'll upon arriving at Toys R us the item was NOT available there.... we were told it's only available online... WEBSITE DOESnt say any thing except "Temporarily NOT AVAILABLE ONLINE" So..... i have $325 gift card...
item the card was purchased for is not available in the store OR online AND upon calling the totally useless customer service people, was told they could not tell be when it "might" be available. After a week (and about 5 hours on the phone with these idiots) all i wanted to do was get the purchaser a refund on the gift card so we could purchase the the dresser elsewhere... seems simple? right?
NOOoooo gift cards are "NOT REFUNDABLE"... even to the purchaser... EVEN tho the item we wanted in NOT AVAILBLE anywhere? They tell me "you can get other stuff in the store" WE DONT WANT "other stuff"!!!!!!!!
We bought the dresser elsewhere and now are stuck with this gift card we dont want or need.... I smell Bait-n-switch!
NEVER again !!
Shop Target or Amazon!